The president of Openai Bret Taylor puts the bull issue for artificial intelligence agents

We still did not get a direct definition of Exactly what is the agent of artificial intelligence During the Bret Taylor Mobile World Chongress Fireside in Barcelona on Tuesday. the Sierra The Founder and Council of Openai Board of Directors of CNN Minists Anna Stewart preferred a question about how “Agentic Ai” is anything different from Chatbot Genai “through the suggestion of everyone hates the first but he is happy with” sympathetic “responses that can work artificial intelligence.

Given its new start is the construction of the agent of Amnesty International Customer Service, you expect Taylor to be an evangelist about technology capabilities. He said he did not disappoint: “I am more excited about the big language models and this current wave of technology than any technology I can remember, perhaps since I discovered the Internet when I was a teenager.”

Change the step with artificial intelligence agents to serve customers that are transferred from artificial intelligence against pre-repetitions of artificial intelligence is just a much higher level of ability-such as AIS that can be “multi-language and immediate”.

He said: “I think we are in this era now where this artificial intelligence solutions are better than the alternative,” adding: “We are working with companies like Siriusxm in the United States, or ADT Security Home, where your alarm stops working in artificial intelligence, and will help you repair it, and you do not need to wait for a field service team to come to your home.

“What is noticeable in these agents is that people really love them.”

Super customer experience

These most capable robots help artificial intelligence companies reduce customer service costs, which Taylor suggested to help lift the tape in general. “I think it will improve the consumer experience of many brands,” he said.

Nevertheless, very capable robots can lead to new challenges, although it is approved, pointing to examples of a customer to support the customer’s “hallucinations” policies that do not exist in response to the customer’s salvation.

He said that the brands that develop the appropriate “guard bars” for artificial intelligence agents are an important part of implementing the tool safely. But he was optimistic that this challenge would shrink with the increasing design of customer service agents with the policies of use for the brand.

“In general, my philosophy is, do not wait for technology to be perfect. In fact, this may not be perfect – but narrow the scope of the work you are working on so that you can withstand these difficult problems and make them solve.”

“Instead of trying to solve all the problems of artificial intelligence in the world, you can narrow them into a field and say:” Hey, we will put some practical bars around AI so that we can solve problems at the present time. “I think this is an opportunity for every company in this conference.” Along with AI’s agent, which focuses on customer service, he examined an artificial intelligence code assistant Indicator Openai -backed legal technology Harvey As examples of artificial intelligence specialization that succeeds in applying artificial intelligence agents in a specific field.

Taylor, which deals with how artificial intelligence agents of future brands could become suddenly extreme. “I think most companies, and artificial intelligence agents will actually be the same as the importance of their website or their mobile application in terms of the percentage of the interactions they have with their customers,” he said. “It will not surprise me with most brands here, if you are, in fact, if you are quickly forward for five or 10 years, their artificial intelligence agent is their main digital experience, which I think is difficult to imagine now. But I really think this is the place where the world is going.”

He also pointed out that how people interact with artificial intelligence agents likely to imagine that the user’s facades to interact with these robots will fade more in the background as technicians are looking for ways to make them more effort to benefit from the benefit of technology.

“I think – I hope – every person staring at their screens all the time to melt as a social habit. With AI’s appearance of conversation, when the program can really understand how we talk, computers will melt somewhat, and the devices will dissolve somewhat, and I think this will be very exciting.” “They do not need to stare on a screen throughout their lives to interact with technology,” he said, as a parent.

Responsibility for resetting

What about the disorder that customer service agents can have in jobs?

Taylor said he was a valid concern, but he once again expressed optimism that the shift will be good at the end of humanity – expecting that while some job roles will disappear, new roles will open in place. But he added that “technology makers are responsible for holding this conversation and not just a technology.”

He said that the great danger with the transformation of the functions that the artificial intelligence extends is that the necessary redistribution will not be able to keep pace with the change rate. “When the turmoil occurs faster than society can re -store, it is a sabotage force. Basically, I think it requires a public and private partnership.”

The supervisor of the Chairman of the Openai Board of Directors also asked about the artificial intelligence giants plan to switch from being a non -profit organization to a project for profit, which attracted some monetary attention.

Taylor said that Openai’s mission announced to develop artificial general intelligence that does not benefit humanity that has not changed and will not change – although he also said that it has not yet settled on what its future structure would be – but he chose to shed light on the costs of developing artificial intelligence technology, which he said was “very high.”

“Whatever we do, we want to amplify this task and this is the tape that we keep ourselves,” he said. “The task will not change. In fact, the structure … will enhance that task, and this is the way we think.”