Stripe CEO says that the company’s management regularly requires customers for “explicit reactions”

Digital payment platform tape It calls on customers to join the management team meetings every two weeks so that they can obtain “explicit reactions”, according to co -founder Patrick Coleson.

in Posted on April 8 on xThe CEO of Fintech Giant said that the company has a customer joining the first thirty minutes of the meeting, which is attended by about 40 leaders of the “tape”.

“Although we already have a lot of customer observations mechanisms, they always stimulate new ideas and investigations.”

It is an interesting strategy from Stripe, which was established in 2010 and is considered the highest value in the world ( The last evaluation was 91.5 billion dollars).

Over the years, startups complained of a strange way that the tape focuses more on its largest customers than the smaller companies that they set for service. But the company must do something right. tape Annual message In February, Coleson indicated that the payment volume in 2024 grew to $ 1.4 Trillion38 % in the previous year.

Stripe also added in the letter that it is now used by half of the Fortune 100 companies, which confirms how it captures an emerging company working with other startups to a major player in the institution.

In the post on X, Colison responded Cloudflare Cto Question When will his company get an invitation with, “I would like to continue, comrades …”.

To the extent that small companies feel neglect, one investor books: “Hello Patrick – you know I am like @tape – But you should pay attention to the deterioration of things for the Indie community using Stripe. I supported a week after a week – no response, things are very complicated. There are more things, but they are chaos. “

Many praised this step user Noting: “I love this. Preserving culture focuses on what matters and helps to reconcile reality (such).”

Of course, some Stripe customers used X leaflet to publish their complaints (here and here).

However, it seems that a high -level founder agrees to the Stripe: Elon Musk approach to reply To the post with a simple “good idea”.