Meta is working to fix the software update that caused the Quest headset to crash

Meta is reportedly working to resolve a software update issue that crashed some Quest 2, Quest 3, and Quest 3S headsets, the company said. Announce. The company originally Upset customers Not only by issuing a defective update, but by telling affected buyers that they would not address the issue because the headphones were out of warranty, and Edge I mentioned.

Now, Meta appears to be working on a fix, saying it’s working on a solution for “all users,” and saying that customer support has “new guidance on how to support users.” Some buyers said on Reddit They received email confirmation that the company will provide out-of-warranty service due to their fault.

“We have discovered a software update issue that is causing some Quest 2/3/3S headsets to become unresponsive and unable to start up properly,” Meta wrote in its Help Center. “We are actively working on resolving the issue for all users, but in most cases, you can now use your device normally. If your device is still unresponsive, we are here to help. If you have a 3S task, click the button below for the next steps for users Quest 2 or 3, please contact us for support.”

The issue dates back to December 6th, when Meta said software updates were affecting Quest 3S devices at the time. The update includes features like virtual desktop, faster hand tracking, easier pairing with Windows 11 PCs, and more.

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