Soem Comapnies uses the following generation techniques such as robots in their warehouses.
Imaginima | E+ | Gety pictures
In a world where speed and comfort is of the utmost importance to customers, logistical providers turn into emerging techniques such as artificial intelligence and robots to stay able to compete.
Javier Bilbao Ozkano, CEO of DHL Supply, said the multinational logistics company uses DHL “very widely” through its warehouses.
“He is not replaced – he completes humans with the way we work,” Ozkano told CNBC of CNBC. Converge directly In Singapore on Thursday. “There are tasks … that heavy humans have already taken, very frequent, and are transferred to these robots.”
Ozkano added that jobs such as transporting platforms or container discharge, along with many other parts of the company’s storage operations, are now assisted of robots.
“We see independent capabilities that become more and more available, allowing these robots to move around the warehouse on their own,” he said. “You do not need tools to be in the warehouse to be able to track the place where people move … where there are heat maps (f) where you have bottlenecks.”
“The strength in the robots gives us flexibility,” Ozkano said, especially about “the peaks that occur … on the black Friday, the two online or all these events – they rise very quickly, it is very difficult to bring people to understand the process, to know how to respond.”
“The robots help us … because they know how to do this from the beginning,” he added.
Amnesty International in delivering food
Dubai -based online dining service is also developing artificial intelligence capabilities. The two -day CNBC event, which lasts two days at the Jewe Changi Airport, said that the company focuses mainly on the use of technology predictive capabilities to persuade more customers to demand its platform.
Rodriguez said: “The vast majority of customers who open our application every day ends with no demand for any reason,” said Rodriguez. “Now, with artificial intelligence, you can significantly move to the single individual and know exactly what this person will like or not … and this is the place where all our focus is now.”
Thomaso Rodriguez of Middle and DHL students from Javier Bilbao (right) discusses the use of emerging techniques in the supply chain with Julia Borsin from CNBC at Conglge Live in Singapore on March 13, 2025.
He said that this allowed the company to provide better recommendations to potential customers and targeted users with “correct offers” or other incentives.
Rodriguez said the company is also experimenting with the use of drones and robots for delivery, but local restrictions can be a road block.
Both methods also require some effort by the customer to pick up the elements, while humans can connect food directly to the customer’s door.
“It is very early,” said Rodriguez. “I think human reaction is still very important and will not be replaced for some time.”
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