FTC says that Uber is registered in its subscription service without approval

On Monday, FTC announced that it sued Uber for billing and deceptive cancellation surrounding its subscription service, Uber One.

There complaintFTC claimed that Uber would register customers without their consent and the bill for those who were using an early free experience. Despite the promise of “cancellation at any time”, Uber made the process unnecessarily difficult. Some people had to move to 23 screens to cancel them, while others were asked to contact customers without giving them a way to reach them. For those who have already reached customer support, some were still bills for another while waiting for listening.

“The Americans are tired of registering for unwanted subscriptions that seem impossible to cancel,” Andrew Ferguson, Chairman of the Federal Trade Committee He said in a press release. “FTC Trump-VANCE is fighting on behalf of the American people. Today, we claim that Uber not only deceived consumers about their subscriptions, but also made it difficult for customers to cancel it.”

Uber is claimed that the FTC law and the online shoppers ’confidence law. But FTC is not only the registration and side cancellation. According to his complaint, Uber claims that its subscription services will save customers $ 25 a month due to the benefits such as $ 0 dollars in specific stores or reduced services. (Currently, Uber is proud that members provide an average of $ 27 per month). However, FTC claims that the number is inaccurate and does not represent the monthly cost of subscription.

according to CNBC, Uber Edwardsen spokesman denied FTC claims via e -mail, and wrote that the company’s operations are “clear and simple and followed the rhetoric of the law and its spirit.” He added: “Uber does not register or charge consumers without their consent, and cancellation can now be performed at any time in application and most people take 20 seconds or less.”

This is not the first time that FTC has taken action against Uber. In 2017, Uber agreed to Pay $ 20 million from FTC after the misleading of potential driversAfter months, the company also He agreed to regular audits After lying about privacy protection. However, this does not mean that FTC has always been a great help when it comes to companies like Uber. In 2018, Uber even Avoid fTC fines During the 2016 data breach, I pushed the infiltrators to cover up.

In December Join a long list One of the technology companies and executives who are trying to attract the president who is suffering from this at that time, Trump, with donations to his opening fund. But last month, Ferguson CNBC said This large technique is one of the FTC priorities. Now, Uber is the first FTC company to take action against Trump’s second Trump.