LOS ANGELES – CarParts.com (NASDAQ: PRTS), an online retailer of automotive parts and accessories, has introduced a new membership program, CarParts+, aimed at enhancing the online shopping experience for vehicle maintenance products and services. The program is available for an annual fee of $79 and combines a range of benefits including roadside assistance, charging incentives, and premium customer support.
CarParts+ members will have access to 24/7 roadside assistance, covering services like 15-mile towing, battery boosting, tire changes, lockout service, and emergency fuel delivery. The program also offers free shipping on more than half a million eligible items and doubles the returns period, extending it from the standard 30 days to 60 days for online returns. Additionally, membership offers VIP customer service, which features a dedicated phone line and chat text messaging support for quick assistance.
Senior Director of Customer Experience at CarParts.com, Aurelia Pollitt, emphasized the convenience that CarParts+ aims to provide customers, noting that the program is designed to support vehicle owners by offering essential tools and support to keep their cars in good condition.
This initiative by CarParts.com reflects the company’s commitment to innovation and customer-oriented service. By bundling various benefits into one membership, CarParts.com offers a comprehensive solution for car owners looking for a simpler, more rewarding approach to managing their automotive needs.
The launch of CarParts+ is based on a press release and represents the company’s latest effort to meet the evolving demands of the online auto parts market.
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