A wheelchair delay, and it was not denied: Air India responds after you invite Vir Das the failure of the wheelchair

On April 14, 2025, comedy actor das moved to X (previously on Twitter) to share a very frustrating experience on Air India Ai816 from Mumbai to Delhi. He traveled with his wife, who was suffering from a foot fracture, DAS got a pre -wheelchair help and chose the distinguished PRANAAM service. However, although $ 50,000 was paid per seat, he has claimed the failure of many experience in service.

He said: “Dear Air India, please restore your wheelchair. I am loyal lifelong. I think you got the most beautiful crew of the cabin in the sky, this post hurts me to write.” Das continued in detail how the wheelchair did not arrive, the cabin crew seemed ignorant, and the seat was broken by what was told it was a newly renewed plane. His wife’s seat was “stuck” and broke the legs of the leg. Even after landing, the assistance was missing, forcing DAS to push a wheelchair through the station.

Air India response: “Delay, not denial”

In a statement issued after the viral post became an Air India spokesman: “We have been concerned about the participation of social media by Mr. DAS about the lack of a wheelchair to the participating passengers … We are sympathetic to the guests … and we realize that this experience was less than expectations.”

The airline explained that the wheelchair was not denied but late, noting that the demand is unusually high on the wheelchairs and the lack of employees at that time. He said the crew offered to use the standard “Ambulift” in line with safety procedures.

Where did the system fail?

DAS also said Encalm, a private company that provides Atithya, an assistant at Indian airports, saying that its employees were confused about the reservation. “We have got to the station, and the people ultimately reach the wheelchairs that we have booked a chair in advance. He is ignorant. There are moving chairs everywhere. There is no employee because the trip is late,” he wrote.

He added: “I ask the air flights at the front of the plane to help my wife while carrying four bags. Silence and an ignorant look at each other … Hold a chair and guide her to demand luggage, then outside the airport to parking lots.”