LLOYDS apologizes for sending other retailers data

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LLOYDS Banking Group apologized after sending a customer hundreds of pages about other customer investments.

The client received a retail investment, LLOYDS Bank Direct Investment, a package sent to his home address via a first -class post in December, which included bank data that shows names, addresses and portfolio movements for dozens of other customers.

The package also contains information about its own wallet. Most of the documents followed the investment movements of others over time, and included one portfolio of more than 5 million pounds.

The apology came from Lloyds after the client who received the package complained with the bank about the data breach.

In an email to the customer, a representative of the Lloyds branch in Lloyds said the accident had occurred due to a “human error”.

“Before sending our quarterly data, we manage an internal statement to ensure accuracy,” the email said.

“Unfortunately, when the package was received in our office, one of the employees opened it and found your statement at the top,” a Lloyds employee added.

The actor also said that a violation of the UK data protection rules was “raised to investigate this incident accurately.” Violations of personal data that meets the threshold must be notified to report the Information Commissioner’s office, which is to monitor privacy in the United Kingdom, without unjustified delay, and within 72 hours of the discovery of the breach.

The customer who also received the package also reported the data breach to ICO. Lloyds did not confirm if he had been violated.

In the same email, LLOYDS offered to pay the customer 300 pounds as compensation for the “distress and inconvenience” that it caused, which he said would be “in the complete and final settlement” of the complaint.

“We take the responsibilities of our data protection seriously and regret that one of the clients also received some other customer data in the post because of the human error,” Lloyds told the Financial Times.

“Our operation was changed in December last year when this happened to ensure that this does not happen again.”

A person familiar with Lloyds’s approach said that the affected clients had been contacted to inform them that their data had been violated. LLOYDS did not confirm if it had contacted them proactively before the bank ft connected to the breach.

ICO has the authority to investigate complaints, reprimand companies and issues.

In 2013, she issued a fine of 75,000 pounds to Scotland Bank, which is owned by Iudds, after it found that the lender had repeatedly sent the customer’s details to the wrong recipient.

Unlike data that includes information about properties including sweat, ethnic origin, genetics, religion and sexual orientation, financial data is not automatically classified as sensitive or “special” data under data protection rules in the United Kingdom.