- The Federal Trade Committee filed a lawsuit against Uber, On the pretext that the company used deceptive practices to market and manage the Uber One subscription service. The complaint focuses on the claims of misleading savings and the deliberate cancellation process. It is the first major technical lawsuit to be placed under the Trump administration.
FTC suits Uber On the claims it is involved In the “deceptive” bills and cancellation practices through its subscription service, Uber One.
The agency claims that Uber has misled its users about potential savings and made the cancellation difficult, which violates the laws of consumer protection. The agency claimed that some users should click up to 23 pages and perform 32 action only to cancel their subscriptions.
Uber spokesman did not respond immediately wealth Request to comment.
However, Uber spokesman Noah Edwardsen said Reuters: “We are disappointed that FTC chose to move forward in this procedure, but we are confident that the courts will agree to what we already know: subscriptions and cancellation in Uber is clear and simple and followed the rhetoric and spirit of the law.”
It is the first major technical lawsuit to be placed under the current Trump administration. The Federal Trade Committee has many continuous lawsuits against Deadand GoogleAnd Amazon. While some of these legal battles began under the Biden administration, the agency was already intensifying the implementation during the first period of Trump – as it became one of its most prominent early goals.
“The Americans are tired of registering for unwanted subscriptions that seem impossible to cancel,” FTC Andrew Chair Ferguson He said in a statement. “FTC Trump-VANCE is fighting on behalf of the American people. Today, we claim that Uber not only deceived consumers about their subscriptions, but also made it difficult for customers to cancel it.”
Late last year, Bloomberg I mentioned Uber was facing an investigation from consumer monitoring in the United States in the leading subscription plan. At that time, the company She defended her cancellation policy and said she was cooperating with FTC to answer the organizer’s questions.
Uber one
Uber One was launched in 2021, and it provides benefits for organs such as free delivery fees, riding on horse riding and specific requests for $ 9.99 per month or $ 96 annually. As of December, Uber said that the service has about 30 million subscribers, according to the company’s annual report.
FTC claims that the customers who subscribed to the Uber subscription service had been wrongly promised to savings when they participated. In a lawsuit, the organizer argues that Uber announces its subscription service as providing savings of $ 25 a month, but it fails to include the monthly cost of its membership in this account. He also accuses the horseback company to bear consumers before the date of the official billing.
The issue is not the first time that Uber has faced auditing from FTC.
In 2017, the company settled allegations that it had offended the representation of privacy security and data security practices. The following year, she agreed to pay $ 20 million to resolve claims that she had exceeded the profits of the driver’s potential in employment efforts. Recently, in 2022, Uber avoided criminal charges by settlement that admitted that employees failed to reveal data breach 2016, which affects 57 million users and driver.
This story was originally shown on Fortune.com
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